FlightOps Safety Group
Trusted by aircraft owners to deliver expert safety management, regulatory compliance, and operational resilience.
Airline Quality, Safety Management Systems, and Flight Operations Manuals Suites.
FOPS connects safety management and flight operations content and compliance for your operation. The manual suite is written for you, with your own details already in place. We keep it current with international and FAA standards and recommended procedures (SARPs), regulatory revisions, Advisory Circulars (ACs), NTSB recommendations, and feedback from operators.
Pacific Crest Charter
Flight operations manual
SMS-001
Group
Prepared by FlightOps Safety Group
fopsgroup.com
Contents
As the accountable executive, I endorse this Management System and commit to ensure that Pacific Crest Charter will continuously seek to improve and work in accordance with policies, instruction and processes as defined in this manual.
The accountable executive is responsible for developing and disseminating a safety policy and safety objectives and providing the resources necessary to implement and maintain the Company Safety program. The accountable executive is ultimately accountable for organisational safety at Pacific Crest Charter, and holds the position defined in 14 CFR 119.69 as Director of Operations.
Title: Director of Operations
Name: Billy Joel
Signature: Billy J Joel
Date: 16 October 2026
1
ORG 1.1.2
IS-BAO 3.1.2.1.
14 CFR 119.69 and 14 CFR 5.25
Your manual will look like this in the app. Pacific Crest Charter is a sample operation. The FAA, IOSA, and IS-BAO marks stay on the section they apply to.
How it works
With FOPS your manual suite is written, managed, updated. If you update operational details, FOPS Enterprise software and a mobile app update instantly. FOPS experienced Flight Operations management team write your manual content.
FOPS provides you with a manual suite, written using industry best practice, using internationally recognised standards which have been standardized globally by regulatory bodies like the FAA.
Operations Manual
OM suite
Operational manual suite
And Integration of OEM manuals: AFM/AOM, POH/SOP, QRH, MEL/CDL.
Supporting material
During FOPS onboarding, your operational details are captured by following a series of developed data fields. We ensure your information is seamlessly added to your customized manual suite. You do not write the content.
Your operation
Logo
Entered fields complete the manuals.
1.1.1 Objective
The objectives of the Flight Operations Manual are the policies and guidance necessary for Pacific Crest Charter to conduct commercial air transportation, and to assist flight operations personnel to perform their duties with the highest degree of safety.
FLT 1.7.1
IOSA
Part 91 and Part 135
When your operation changes, we keep your manuals up to date. If at any point during the year, you require changes to your manual suite, use FOPS update features, to ensure your manual suite reflects your current organisation.
3.2 Aircraft types
Pacific Crest Charter conducts 14 CFR Part 135 air transport operations on the following aircraft types:
3.2 Aircraft types
Pacific Crest Charter conducts 14 CFR Part 135 air transport operations on the following aircraft types:
When regulations, aviation standards changes, FOPS has you covered. If Safety Alerts for Operators ( SAFOs ), Advisory Circulars (ACs), or NTSB reports are published, we review them and incorporate them and if required.
Your manual is ahead of change. You and your Crew, acknowledge and comply with changes.
The FAA has updated the policy for calculating landing distance. These changes are now in the Pacific Crest manual suite.
SMS-001 · new revision
Pacific Crest Charter’s manual now carries the revised landing performance policy.
Updated in the suite. Nothing to file.
If the revision needs a confirmation, you acknowledge it here.
You confirm it. The manuals update.
Throughout the FOPS manual suite, IATA Standard Safety Assessment (ISSA), International Standard for Business Aircraft Operations (IS-BAO) and FAA Regulations logos are added to sections that show compliance.
A compliance matrix, is available for operators, and auditors, to show how your manual suite complies.
Example
This example ties ORG2.5.4A from the ISSA standards manual, to its corresponding IS-BAO standard, the FAA requirement, and to the FOPS SMS sections that address it.
| Section | ISARP | Standards Manual Reference | IS-BAO | FAA | FOPS Group |
|---|---|---|---|---|---|
| ORG | ORG 2.5.4A |
The Operator shall have SMS documentation that includes:
|
3.1.1 | Part 91: Not required Part 135: 14 CFR 5.21, 5.23 |
SMS Manual Sections
|
What we do
01 - Manuals
A core suite of IATA, ISBAO, and FAA-aligned manuals, incorporating industry-leading Standards and Recommended Practices, maintained for a flight department of any size.
02 - SMS
The FAA cannot be omni-present and watch every certificate holder in real time. An SMS gives even the smallest operation the structure and procedures for matching controls to the hazards and risk of that operation.
03 - Platform
Enterprise software and a mobile app for operational content and compliance. Manuals are applicable to the operation you run, then updated as standards, recommended procedures, industry circulars, and investigations update.
The barriers
From a Part 135 charter operator, to a single aircraft owner, you are covered. FOPS gives you time to manage change and your operations.
You do not have the dedicated safety staff or the software budget of an airline. The FAA’s SMS Aviation Rulemaking Committee treated that scale problem as a primary concern: implementing an SMS framework in-house is intense work for a five-person organization.
If you are the pilot, you are often also the chief executive, the mechanic, and the safety manager. There is little time left for another layer of paperwork that does not help the next flight.
Writing the manuals in-house leads to opinion-based procedures. Without an internationally recognised standard, staff may see more paperwork as unnecessary bureaucratic busywork. The system has to be practical and scientific enough that people will actually use it.
Turning 14 CFR Part 5 into a simple, scalable system for a small fleet is overwhelming. A manual written only to meet a legislative deadline does not stay current, does not meet the ongoing requirements, and does not line up with the full suite or improve safety.
The guarantee
The manual suite is clear, concise, and achievable for a small operator.
Work is not piled onto an operation that is already busy.
You leave with a clear understanding of the rules and of industry best practice.
A compliance matrix lines up every IATA and IS-BAO standard and recommended practice, and every FAA regulation.
A measurable improvement in safety performance. Internal evaluation procedures lead to a stronger partnership with the FAA.
The founder
Airline executive, now working to improve safety in General Aviation.
Twenty years in airline operations, ten years in Airline management, with five years as Chief Operating Officer. Now making airline standards affordable, practical and scalable for the operators who fly most of the U.S. registered aircraft.
Credentials
Serving operators across the United States
Tell us the rules you fly under and the aircraft you operate. We will show you a practical SMS and a manual suite a small team can run.
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